RETURNS & REFUNDS

Returns and Refunds – Fiable Paris

Welcome to the Fiable Paris returns and refunds page. If you are not fully happy with your order, you have the statutory right of withdrawal as a consumer within 14 days of receiving it.

Before You Send Something Back

Check the Item and Its Packaging

Tip: Keep the original packaging until you are sure you want to keep the item. What this means for you: for a smooth return, please send items back unused, unwashed, and with all original labels and packaging where possible.

If Something Arrives Damaged or Faulty

Tip: Check your order as soon as it arrives. What this means for you: if an item is damaged or faulty, please contact us straight away with a short description and a photo, so we can sort it out quickly.

Your Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason.

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

To exercise your right of withdrawal, you must inform us of your decision by a clear statement, for example a letter sent by post or an email, to:

Fiable Paris (MoeProjects UG haftungsbeschränkt) Taunusstraße 52, 65830 Kriftel, Germany Email: info@fiableparis.com Phone: +49 159 07918837

You may use the model withdrawal form below, but this is not required. To meet the withdrawal deadline, it is enough to send your notice of withdrawal before the 14 day period has expired.

Consequences of Withdrawal

If you withdraw from your purchase, we will refund all payments we received from you, including standard delivery costs where applicable, without undue delay and at the latest within 14 days from the day we receive your notice of withdrawal. We will use the same payment method you used for the original purchase, unless we agree otherwise with you, and you will not be charged any fees for the refund itself.

We may withhold the refund until we have received the goods back, or until you have provided proof that you have sent them back, whichever happens first.

Please send the goods back to us without undue delay, and in any case within 14 days of telling us that you wish to withdraw. Sending the goods before this 14 day period ends is enough to meet the deadline.

You will bear the direct cost of returning the goods to us.

You are only responsible for any loss in value of the goods if this loss results from handling that was not necessary to check the nature, features, and function of the goods.

Exceptions

The right of withdrawal does not apply to goods made to your specifications or clearly personalized, unless stated otherwise for a specific product.

Model Withdrawal Form

If you want to withdraw from your purchase, feel free to use the wording below.

To: Fiable Paris (MoeProjects UG haftungsbeschränkt), Taunusstraße 52, 65830 Kriftel, Germany, info@fiableparis.com

I/we hereby give notice that I/we withdraw from my/our contract for the sale of the following goods:

Ordered on:
Received on:
Name of consumer(s):
Address of consumer(s):
Order number:
Date:

Starting a Return

Contact us: email us at info@fiableparis.com with your order number and the item(s) you would like to return.
Follow our instructions: we will send you the return address and the next steps.
Pack it well: please pack your return securely, and include your order number or delivery note if you can.
One return per order: each order needs to be sent back separately.
Processing time: returns are usually processed within 3 to 6 business days of arriving at our warehouse. Returns that are damaged or faulty may take up to 10 business days.

Refund Information

Once we receive and accept your return, we will let you know by email. Your refund will be processed within 14 days of us receiving your notice of withdrawal or proof that you have sent the item back, and will be credited automatically to your original payment method. If you have not received your refund after this time, please get in touch with us at info@fiableparis.com.

Store Credit, Faulty Items, and Exchanges

Store credit: if you would prefer, we can offer store credit instead of a refund.
Faulty items: please report any damage or defects as soon as possible, with a short description and a photo, to info@fiableparis.com. Your statutory warranty rights are not affected by this.
Exchanges: if you would like to exchange an item, for example for a different colour, just contact us with your order number.

What You Should Know

Order number: you will find it in your confirmation email, or you can ask us for it any time at info@fiableparis.com.
Multiple returns: each order must be sent back on its own.
More questions: if you have any questions about your return, you can reach us at any time at info@fiableparis.com.

Start Your Return

Ready to send something back? Just email us at info@fiableparis.com with your order number and the item(s) involved, and we will get back to you shortly with the next steps.

RETURNS & REFUNDS

Returns and Refunds – Fiable Paris

​

Welcome to the Fiable Paris returns and refunds page. If you are not fully happy with your order, you have the statutory right of withdrawal as a consumer within 14 days of receiving it.

​

Before You Send Something Back

Check the Item and Its Packaging

Tip: Keep the original packaging until you are sure you want to keep the item. What this means for you: for a smooth return, please send items back unused, unwashed, and with all original labels and packaging where possible.

​

If Something Arrives Damaged or Faulty

Tip: Check your order as soon as it arrives. What this means for you: if an item is damaged or faulty, please contact us straight away with a short description and a photo, so we can sort it out quickly.

​

Your Right of Withdrawal

You have the right to withdraw from your purchase within 14 days without giving any reason.

​

The withdrawal period is 14 days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods.

​

To exercise your right of withdrawal, you must inform us of your decision by a clear statement, for example a letter sent by post or an email, to:

Fiable Paris (MoeProjects UG haftungsbeschränkt) Taunusstraße 52, 65830 Kriftel, Germany Email: info@fiableparis.com Phone: +49 159 07918837

​

You may use the model withdrawal form below, but this is not required. To meet the withdrawal deadline, it is enough to send your notice of withdrawal before the 14 day period has expired.

​

Consequences of Withdrawal

​

​

We may withhold the refund until we have received the goods back, or until you have provided proof that you have sent them back, whichever happens first.

Please send the goods back to us without undue delay, and in any case within 14 days of telling us that you wish to withdraw. Sending the goods before this 14 day period ends is enough to meet the deadline.

​

You will bear the direct cost of returning the goods to us.

You are only responsible for any loss in value of the goods if this loss results from handling that was not necessary to check the nature, features, and function of the goods.

​

Exceptions

​

The right of withdrawal does not apply to goods made to your specifications or clearly personalized, unless stated otherwise for a specific product.

​

Model Withdrawal Form

​

If you want to withdraw from your purchase, feel free to use the wording below.

To: Fiable Paris (MoeProjects UG haftungsbeschränkt), Taunusstraße 52, 65830 Kriftel, Germany, info@fiableparis.com

I/we hereby give notice that I/we withdraw from my/our contract for the sale of the following goods:

Ordered on:

Received on:

Name of consumer(s):

Address of consumer(s):

Order number:

Date:

​

Starting a Return

​

Contact us: email us at info@fiableparis.com with your order number and the item(s) you would like to return.

Follow our instructions: we will send you the return address and the next steps.

Pack it well: please pack your return securely, and include your order number or delivery note if you can.

One return per order: each order needs to be sent back separately.

Processing time: returns are usually processed within 3 to 6 business days of arriving at our warehouse. Returns that are damaged or faulty may take up to 10 business days.

​

Refund Information

​

​

Store Credit, Faulty Items, and Exchanges

​

Store credit: if you would prefer, we can offer store credit instead of a refund.

Faulty items: please report any damage or defects as soon as possible, with a short description and a photo, to info@fiableparis.com. Your statutory warranty rights are not affected by this.

Exchanges: if you would like to exchange an item, for example for a different colour, just contact us with your order number.

​

What You Should Know

​

Order number: you will find it in your confirmation email, or you can ask us for it any time at info@fiableparis.com.

Multiple returns: each order must be sent back on its own.

More questions: if you have any questions about your return, you can reach us at any time at info@fiableparis.com.

​

Start Your Return

​

Ready to send something back? Just email us at info@fiableparis.com with your order number and the item(s) involved, and we will get back to you shortly with the next steps.